What came to mind at that time were Choi

josepoh943@hide

I thought that every biz team member should communicate with customers as if they were copying the CEO . What we focused most on was conveying Channel Talk’s mission and value of ‘Customers are the answer.’ So far, Biz team members have focused on explaining the detailed features and prices of the product. However, if the mission of the business and the appeal of the team cannot be properly conveyed, there seemed to be no reason for customers to choose a product from a startup they were unfamiliar with in the beginning. To this end, Biz team members organized daily customer response details into a spreadsheet . While reviewing conversations with customers for 30 minutes every day with the CEO, we simulated Dae-hee's 'This is what I would do if it were me' and recorded the answers. So that next time in the same situation, I can talk like Dae-pyo. alt Review for 30 minutes every day Step 2. The performance of the ‘Representative Ramen’ disciple! Now act like a leader The disciples of Representative Ramyun who were gathered in that way were very upset at first.


It's not that the members don't know the company's vision and mission, but can I, who am not even the CEO, write Cambodia Phone Number Data such a message to customers? But things changed after I started the session. Biz team member Noah recalled the session as if he were the representative at the time. "After listening to the message that CEO Siwon Choi delivered, I was persuaded. I even felt moved inside, and I thought that if I reacted this way, how much my heart would be touched when the CEO of a customer company with similar values ​​to ours heard this story. We did that. I think we first gained favor with the message that we believe in and deliver, ‘Customers are the answer,’ and made people think, ‘This team is really cool? They’re the best? I think it’s worth trusting and using them .’” Then one day, Biz team member Noah receives a phone call. He gets a call from the most difficult customer to respond to, who wants to stop using Channel Talk.  Dae-pyo’s messages from the ‘Representative Ramen’ session. And with just one phone call, we changed the customer's mind.




I didn't know that Channel Talk made products with that kind of vision, but it's a really cool vision. I'll use it better and get back to you. " After that, we organized the messages delivered by Choi Dae-pyo, focusing on Noah, and shared them internally. This was the first visible result two weeks after the representative session . Now, the students in the ‘Representative Ramyun’ session, including Noah, have begun to speak like representatives with confidence. In the 4th week of the representative session , the session without a representative has finally begun. alt The representative ramen session's celebration party is with ramen...! Step 3. Delegation also needs to be updated, continuing trust with data CEO Siwon Choi was greatly relieved. By investing 4 weeks of time, if you are a representative, your students will now communicate more smoothly than the representative. And he devoted his energy to more important things. However, just as any good product requires constant improvement, so does delegation. So, the channel team still has a routine where Choi Dae-pyo personally reviews 10 to 30 customer conversations for an hour once a month .